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Block Management
Jeremy Rich, Managing Partner
space lettings has been a leading player in the busy St Albans and Harpenden property market for nearly eight years. As an internet-based property management company with walk-in shops, we combine traditional shop-window and newspaper advertising with this website and its links to property websites nationwide. Our competitive management fees and professional approach make a winning combination for all our clients.
space lettings offers an Estate Management Service that ensures high standards in the pro-active maintenance and administration of apartment blocks and other residential developments in the local Hertfordshire area.
Our Estate Management Service is run from our Harpenden office, where Managing Partner, Jeremy Rich, exclusively handles this side of the business. Jeremy or one of his team can be contacted on 01582 768493.
We hope this page will answer your initial queries and look forward to discussing your individual requirements should you wish to find out more. The Estate Management Service
The following is a summary of the services we offer within our management service.
Transparent Accounting As service chargesbecome due, we ensure the prompt collection of monies which are then held in a dedicated client account for each individual site. This money is then used to maintain the development to the high standards you require.
An element of this service charge is held as a replacement fund. This is kept in reserve for longer term, high-cost projects and planned maintenance, such as major redecoration. The projected level of the reserve is agreed with each client. Accurate budgeting is provided based upon the future requirements of each estate.
Ground rent is collected on behalf of the freeholder/landlord. This is transferred to the freeholder/landlord directly.
Accounts are maintained on the client’s behalf and transactions processed daily by our accounts staff. All communal utilities and costs of shared services are paid by us on the client’s behalf. Receipts and invoices are held for seven years, and are available to the client upon request. We provide a prompt annual reconciliation of the accounts, which are then audited independently by chartered accountants for each estate. A copy of the end of year accounts is provided to each property owner.
Pro-active Maintenance An ongoing maintenance programme is undertaken based upon the requirements of both the client and the individual estate. These are likely to include the following:
• maintaining gardens - grass-cutting, hedge-trimming, leaf-collection, sweeping etc • general maintenance - replacing light bulbs, maintaining hallways/stairways etc • regular cleaning of communal areas • managing of refuse areas • monitoring site safety
Contractors employed to undertake ongoing jobs or specific one-off maintenance projects can be appointed from either our own bank of trusted tradesmen or we can instruct a contractor of the client’s choice.
For major projects we have a fully transparent tender process. A detailed specification is outlined in consultation with the client in advance of the commencement of works.
We can arrange Buildings Insurance in addition to facilitating any claims that may arise. Lessees and tenants are required to arrange their own Contents Insurance.
Liaison and Feedback Our aim is to provide the best possible service in all matters relating to the management of your estate. We pride ourselves on offering a personal, tailor-made service in answer to your individual requirements.
Our attention to client liaison and feedback includes:
• attending meetings with residents and freeholders/leaseholders – these can take the form of a question-and-answer session • an informed and prompt response to all telephone calls and correspondence • a copy of the end of year accounts for each property owner • guaranteed discretion at all times
Service Standards In our commitment to high standards of service, we undertake to do the following:
• answer all correspondence within a timescale agreed with the client • attend to requests for maintenance repairs, according to priority • provide any receipt or invoice relating to expenditure to residents upon request • provide all management information relating to the estate to new owners l adhere to relevant Health & Safety requirements
Seamless Transfer We fully understand that in moving the management of your estate, it is essential that we ensure a seamless transfer. We will undertake to implement a thorough assessment of the requirements of the client and of the estate at the very beginning of the instruction. As part of our remit, it is essential that we collect and assimilate information held by both the client and any previous managing agent to facilitate this. We recognise the importance of ensuring standards are upheld and, where desired, we will continue, for example, to use your chosen existing contractors.
relating to the upkeep and administration of the estate as outlined in your lease and required by law Jeremy Rich, Managing Partner
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